Frequently Asked Questions
Welcome to the Catalyst Creamery FAQ page! We know you're eager to dig into our scrumptious vegan cheeses, but before you do, here's a list of the top 5 Frequently Asked Questions we receive. Buckle up, because we're about to embark on a cheesy (but dairy-free) adventure!
- Why do you use hemp in your plant-based cheeses? Oh, hemp, how do we love thee? Let us count the ways! Hemp seeds are the rockstars of the plant world. They're packed with nutrients like Omega-3 and Omega-6 fatty acids, protein, and essential amino acids. They also have a delightful nutty flavor and creamy texture, which makes them the perfect star ingredient for our delectable vegan cheeses. Plus, hemp is sustainable and eco-friendly – it's like a superfood superhero!
- How do you ship your cheeses, and why is it so expensive? We're committed to delivering our cheeses to you in peak condition, which means keeping them cool during their journey. We use insulated packaging and ice packs to ensure your cheeses arrive fresh and ready to devour. While this shipping method is more costly, we believe that maintaining the quality of our products is worth every penny. After all, no one wants a sad, melted cheese party, right?
Let's go through our shipping process at Catalyst Creamery, so you know exactly when to expect your cheese delivery.
How We Ship: We understand the importance of keeping your vegan cheese cool throughout its journey. That's why we use insulated packaging and include ice packs to maintain the perfect temperature, ensuring your cheese arrives fresh and ready to be enjoyed.
When We Ship: We take 5 business days to carefully prepare your order, and we only ship on Tuesdays. Shipping on Tuesdays helps us avoid weekend delays and ensures that your cheese arrives in top-notch condition.
Estimated Delivery Times: Your vegan cheese should arrive within 2 business days after it has been shipped. We collaborate with reliable carriers to provide the best possible service, making sure your order reaches you promptly.
Please note that shipping times may vary during peak seasons or due to unforeseen circumstances such as extreme weather events. Rest assured, we'll always do our best to get your order to you as quickly as possible! We recommend getting you shipment into a cooler or refrigerator as soon as possible.
We hope this provides a clearer understanding of Catalyst Creamery's shipping process. If you have any other questions or concerns, feel free to reach out to our friendly customer support team. Happy cheese shopping!
- Are your vegan cheeses gluten-free and soy-free? Great news, cheese lovers! All of our vegan cheeses are gluten-free and soy-free. We know that dietary restrictions can be a bummer, so we've crafted our cheeses to be inclusive and delicious for everyone. Say hello to guilt-free indulgence!
- How long do your vegan cheeses last, and how should I store them? Our vegan cheeses have a fantastic shelf life of 4 months when unopened and stored in the refrigerator. Once you've opened them up, they'll stay fresh and delicious for 7-10 days. For optimal storage, remove the cheese from the original packaging, wrap it in a paper towel, and place it in the fridge. This will help keep the cheese from getting too moist, ensuring that every bite is as delightful as the last!
- Can I freeze your vegan cheeses? We appreciate your enthusiasm for stocking up on our cheeses, but we don't recommend freezing them. Freezing our vegan cheeses can change their texture from creamy and smooth to grainy, and we want you to enjoy them at their best! To ensure the highest quality, it's best to store our cheeses in the refrigerator and enjoy them within the recommended timeframes.
We hope these FAQs have answered your cheesy curiosities! If you have any more questions, feel free to reach out to our friendly and knowledgeable customer support team. Now, let's get this plant-based cheese party started! 🌱🧀🎉